Account FAQ

Here’s a list of frequently asked questions to help you manage your Zenni account smoothly.

How do I create a Zenni account?

Getting started is simple! Here's how:
- Click the Account Icon: You'll find it at the top of the Zenni website or the app menu at the bottom of the screen.
- Sign Up with Apple or Google: If you'd like, choose "Continue with Apple" or "Continue with Google" to use your existing credentials.
- Sign Up with Email: Prefer to use your email? Click Create an Account, then enter your email and set a password.
- And that's it! You're ready to explore and shop.

I forgot my password—how do I reset it?

No worries! Click "Forgot Password?" from the Sign In page under the login fields. Follow the steps to receive a reset link via email, and you’ll be back in your account in no time.

How can I update my account information?

Simply log in and head to your Account Overview. Here, you can update personal details like your email, payment methods, and saved addresses. Keeping your info current ensures a smoother shopping experience!

How do I track my order?

In My Orders, you’ll find your recent orders and their tracking status. If your order has shipped, tracking details will guide you as it makes its way to you.

Where can I find my previous orders?

All your past orders are neatly stored in the My Orders page. You can view details, reprint receipts, and even reorder your favorites.

Can I save multiple prescriptions in my account?

Absolutely! Zenni lets you save multiple prescriptions. Just go to My Prescription under My Account to add or edit details for you or your family members.

Can I save my favorite frames?

Yes, indeed! Click the heart icon on any product to save frames to your "Favorites." Access this list in "My Account" for easy reference later.

Can I place my order via phone, chat, or email?

As part of our commitment to safeguarding the security and privacy of your sensitive information, we require all orders to be placed directly through our secure website. To protect you, we do not accept or process orders via chat, phone, or email. This policy ensures that your glasses are crafted to your exact specifications and that your payment details are managed exclusively through our secure, encrypted system, reducing the risk of unauthorized access.
We understand that placing an order online can sometimes feel overwhelming, but we’re here to help! We'll be happy to guide you through the process and address any questions or concerns you may have to ensure a smooth and seamless experience.

How do I delete my account?

If you decide to delete your account, our friendly customer service team is ready to assist you with the process. Please be aware that this is a permanent action. Once your account is deleted, the email associated with it cannot be used to create a new account in the future. Need to switch your account to our Zenni Canada site? We can help migrate your account for you!

Can I merge/combine/link two Zenni accounts?

No. Accounts created with different email addresses cannot be combined. Each email is linked to its own account, so you’ll need to manage them separately. To keep things simple, we recommend choosing one account to use moving forward for easy access to all of your order history and preferences.

How can I subscribe/unsubscribe from the Zenni newsletter?

Go to the Communication Preferences page under My Account to manage your Zenni Newsletter subscription and your rewards membership.