Return Label Instructions

We strive to make the return process easy and hassle-free! To get started, please note that a return authorization is required for all returns. Once you have your authorization, simply follow these step-by-step instructions to securely prepare and ship your return package. If you have any questions along the way, we’re here to help!​​​​​​​​​​​​

Preparing Your Return

• Use a small box or a mailer envelope to securely pack your items for return.

  • Glasses must be returned in their protective case with any included accessories and in original condition.

US Returns - USPS Label Broker QR Code

• Check your inbox for a separate email containing your unique QR code and instructions.

• Use the QR code at a participating USPS location with Label Broker services to print your return label. No printer needed!

• Or, if you prefer, use the Label ID (located below the QR code) to download and print the label at home.

Canada Returns - Printable PDF Label

• Look for a separate email with your printable Canada Post shipping label.

• Download and print the label.

Need help or didn’t receive your label? Please don't hesitate to let us know!

Return Deadlines

• Refund returns must be postmarked within 14 days of receiving your order or 30 days for store credit returns.

• Returns postmarked beyond 14 days will automatically receive store credit if postmarked within 30 days of receiving the order.

No Printer? No Label Broker? No Problem! Easy Ways to Print Your Return Label

We know that not everyone has access to a printer, and while we don’t currently offer printing services, we’re here to help! There are plenty of hassle-free ways to get your return label printed so you can send your package back with ease. Check out these friendly recommendations to make the process quick and convenient.​​​​​​​​​​​​​

• Visit a Local Print Shop or Office Supply Store

  • Many local businesses provide printing services at an affordable price. Simply bring your return label on a USB drive or access it from your email at their self-service stations. Some great places to check out include:

    • Staples or Office Depot: Both stores offer fast and affordable printing services, often with self-service printers available.

    • Local Libraries: Many public libraries provide printing services at a very low cost, and some even offer free printing with a limited number of pages per day.

• Ask a Friend, Neighbor, or Family Member

  • Sometimes, the simplest solution is right around the corner! If you don't have a printer, a trusted friend, neighbor, or family member may be able to print the label for you.

  • Simply forward the return label email to them for easy access.

  • If they have a home printer, they can print it right away and hand it over to you.

• Print at Work (If Possible)

  • If you have access to a workplace printer, it can be an easy and cost-effective way to get your return label printed. Just make sure to ask for permission if needed, and plan ahead if your workplace has specific printing hours or restrictions.

Before heading out to print your return label, keep these tips in mind to save time and ensure a smooth experience:

• Call Ahead: Confirm pricing and check if the store offers the printing services you need.

• Verify Availability: Ensure the location has the resources (like self-service printers) to meet your needs.

• Check Hours of Operation: Double-check the store’s hours to avoid any unexpected closures or delays.