Frames FAQ

Frequently Asked Questions

Whether you're new to shopping for glasses or a seasoned pro, we’ve put together answers to some of the most common questions about our frames to make your experience as smooth as possible. Our goal is to help you find frames that feel great and look fantastic on you!

What frame options does Zenni offer?

• At Zenni, we have a wide range of frame styles to suit your needs and preferences. From full-rim, semi-rimless, and rimless frames, we offer various styles in different materials like acetate, metal, titanium, and TR90 (lightweight and flexible plastic). You’ll also find different frame shapes, including round, rectangular, cat-eye, aviator, and more! Whether you prefer a bold look or a barely-there frame, we’ve got you covered.​​​​

How do I know which frame size is right for me?

• Frame size is key to getting the perfect fit. To help you find your ideal size, check out the frame dimensions (lens width, bridge width, and temple length) listed for each pair of glasses. You can also measure your current glasses or use our Virtual Try-On tool to see how different sizes look on you.​​​​

Can I try on frames before buying?

• Absolutely! With our Virtual Try-On tool, you can sample as many frames and styles as you like, all from the comfort of your home.

How do I find the frame measurements and weight?

• On each frame page, you'll find a helpful details section packed with all the essential specs: measurements, material, weight, shape, and prescription range. With all this info at your fingertips, you can choose your frames with confidence and style!

How do I search for frame sizes?

Here's how to quickly find your perfect fit using our handy frame filter:

• To start, visit our Shop All Glasses page.

• Locate the Frame Filter.

• Choose Men, Women, Kids, or keep it open to see the full range.

• Select your size under the Frame Sizes section or click "Find my size."

  • Custom: This size filter option allows you to tailor your search by temple arm length, bridge width, lens width, or lens height.​​​​

Are Zenni frames durable?

• Zenni frames are crafted with durability in mind. We use high-quality materials to create frames that stand up to everyday wear. For added durability, consider flexible TR90 or lightweight titanium.​​​​

Do you offer frames for kids?

• Yes! Zenni has a wide selection of frames designed specifically for children. They’re crafted with durable, kid-friendly materials in fun colors and sizes just for little ones.​​​​

Can I customize the color of my frames?

• Yes! Many of our frames come in multiple color options to fit your personal style. From bold and bright to classic neutrals, you can find the perfect hue to match your look.

Can I order replacement frames or frames without lenses?

• While we don’t offer a frame-only option, you can select the non-prescription option during checkout with no lens add-ons.

Can I get new lenses for my existing frames?

• We don't offer lens-only replacements, but many local optical shops can update your current frames with new lenses. Here's a money-saving tip: Compare their lens replacement costs with our complete pair prices. You might be surprised how affordable a brand-new pair, including frames and lenses, can be!

How do I care for my Zenni frames?

• To keep your Zenni frames looking sharp:

  • Store your glasses in a protective case when not in use to prevent damage.

  • Avoid exposing your glasses to extreme temperatures (like leaving them in the car during hot summer days or freezing winter nights).

  • Regularly check the screws and tighten them if necessary.

Can I adjust my frames for a better fit?

• Many of our frames are adjustable for that perfect, comfortable fit. While minor tweaks can often be done at home for plastic frames, you may need professional help from a local optician for significant adjustments. If your frames don’t fit comfortably, don’t hesitate to contact us for assistance!

How do I reorder the same frames?

• Reordering your favorite frames is a breeze! Just log in to your My Orders page, find your past purchases, and hit reorder.

My frame is out of stock. Can you notify me when it’s back in stock?

• If your favorite frame is currently out of stock, don't worry—we've got you covered. You'll see an "out of stock" message beneath the frame. Just pop your email address into the space provided, and we'll be sure to notify you as soon as it's back in stock!​​​​

What does it mean if a frame is retired?

• We love keeping our collection fresh and exciting! When a frame is retired, it means it's taking a well-deserved rest to make room for our latest and greatest styles. Stay tuned for new arrivals that might catch your eye!

What if I can’t find the frames I’m looking for?

• No worries! We’re constantly updating our collection. For personalized recommendations, feel free to reach out to our friendly customer service team—they’re here to help you find just what you need.